Having dinner with my now-wife who had just recently moved back to Massachusetts from California, so she didn't have a new Massachusetts ID yet.

We go to order drinks and the waitress takes my wife's California ID, immediately proclaims, "this is a fake," snaps it in half and hands it back to her. Like in the blink of an eye just destroys her only current ID for no reason.

Manager ended up getting involved and agreed that the waitress was out of line and I think offered free drinks or something, but my wife was furious and we ended up just leaving.

| MrMcSwifty

I was eating with a female friend at a reasonably nice restaurant. Not posh, but expensive. Before we were seated we grabbed a drink at the bar, and whilst sitting there she signed up to the restaurant’s newsletter.

Anyways, we sat down and my friend received a text telling her “how beautiful she looks”. She ignored it and another one came through asking her what she's doing later. She didn’t have a clue who it was and ignored it.

As we were finishing up our meal, a third text came through saying she shouldn't be with a guy like me and asking if she wanted dessert with a "real man".

It became clear that someone in the restaurant had her number and we remembered that she had put it down on the application form for the newsletter. Considering the forms went into a box behind the bar, it had to be a member of staff.

After getting the manager down and him calling the number and pegging what member of staff it was, we learned that one of the waiters had taken her number and address off the form, written it in his phone and had spent the evening taking pictures of her from behind the bar. The police ended up involved.

| Anonymous

We were at a bar that served food. The waiter was so bad, it really just became funny.

We were 99% certain that he was very high during his shift because he would just wander around aimlessly as we tried to get his attention. Then he’d start walking over to us, look over our heads as we tried to wave at him, and slowly turn and walk away.

When we ordered food, he brought the right dishes, but gave them to the wrong person, no big deal. As we are saying "oh, that one goes to him", etc., he quickly said "oh sorry," gathered the dishes, and started walking away! We were almost screaming at him trying to get him to come back, but he kept walking. Thankfully he came back 5 minutes later, with the same food. No idea what happened. We were so hungry after being teased with the food, we didn't even care if he spit in it.

When he came around for my next beer, I said "surprise me." This is a bar famous for having hundreds of beers. After 20 minutes, he brought me the same exact beer I just had. I was surprised!

He continued to bring us the wrong beers, probably what another table had ordered. But he took so long and it was so hard to get his attention, we started just drinking whatever we got.

| Orange_Kid

When I was in high school I lived in a tiny rural hamlet. We would go on field trips to the city to watch plays and the ballet and always would stop at a new restaurant before the productions began.

On this day, we settled on Earls. There were thirty kids and one teacher, we were all well behaved and respectable country kids. We had all decided beforehand to tip our waiter ten dollars each.

We asked the waiter before we ordered our food if we could have separate bills between us, and he told us that due to the size of our party he was not willing to do that. We told him that we understood and would sort it out amongst ourselves.

We ordered our food and after it arrived our waiter was nowhere to be seen, no refills, no checking up on us, but we knew it was busy.

Without a word he walked up to our table and dropped a bill in the middle.

We started calculating who owed what and after we figured out the bulk of it began counting out change. The waiter walked by, saw the change and tapped me on the shoulder. I looked up at him and in the most disgusted voice he said, "You kids realize that I put up with you all evening and that (pointing to the money on the table) is NOT 10%"

I was so shocked. We hadn’t even started getting our tip money out. We were planning on leaving $10 dollars each on a bill of $955.65 (that was the total for all 5 tables). That would be a 31.39% tip.

After that, my teacher told us not to leave our tip.

| 669900andAu

I went to Chili's for lunch with my husband.

The place was empty. We were finally seated after a ten minute wait (it was this or nothing, and I was starving). The waiter arrived, took our drink and appetizer order. But he never came back.

More customers arrived, maybe four tables, and we watched our waiter sit down with what we assumed were friends of his. So we flagged down another waiter, who practically threw our drinks at us. He took our entrée order, threw those at us too.

I cut the chicken and I was surprised it didn't cluck and jump off my plate, it was so raw. The original waiter came over and I showed him the still-pulsing bird and he rolled his eyes and said, "It's rare. You want me to microwave it for you?"

I explained that I want it cooked through, not heated, and that poultry isn't served rare. He snatched the plate and left. I never got my food back.

Meanwhile, my polite husband was waiting for me to start eating. I finally told him to go ahead, at which point he opened the bun and found a fake fingernail. We attempted to get someone's attention so we could pay and leave, but 15 minutes later we just got up and left. I've never gone to another Chili's.

| Anonymous

I was at an IHOP with my then fiancée having our usual Saturday IHOP treat meal.

We had ordered our regular meals (blueberry topped, stuffed crepes for me, and a bacon and ham scrambler for her), and chatted while waiting. Everything was great as usual, then the food came.

My crepes were cooked badly and cold, her scrambler was not the right one and also cold. We complained, (politely mind you, we liked this place after all) and wrote it off as a new cook. When the food came back out I noticed right away that my blueberries were missing and the food was cold again.

We told the waitress who retrieved the manager, who apologized profusely and went into the kitchen. We were seated in such a way that we saw the cook when the manager opened the door, and I noticed two things right away. The cook was indeed new and also appeared to have a learning disability.

The manager came back to us and explained that the cook used to be the dishwasher but was shadowing one of the regular cooks and trying his best. The regular cook had called in sick that day leaving the ex-dishwasher cook to fend for himself. The manager comped us and said that he tried to help but was too busy to constantly be back there. Then this happened.

The manager had one of the wait staff step in to cook while he BROUGHT THE DISABLED GUY TO OUR TABLE and had him tearfully apologize to us. That caused the manager to tear up as well as my significant other. Then the manager FIRED THE GUY IN FRONT OF US! We of course left pronto.

| twistmental

I went to a Chinese restaurant and had a decent meal with a group of friends. The serving staff wasn't very friendly or nice but oh well, we were hungry.

After we paid and left the restaurant, walking towards the car, the owner of the restaurant came running at us yelling, " where is the hot sauce?". At first we didn't understand what she was saying or why she was yelling.

Finally we understood she meant that we had stolen the hot sauce bottle. We said we didn't take anything but she kept demanding and yelling for it. Five minutes into this her staff called her back and she just walked off. (Imagine yelling and then no noise.)

We walked back to the restaurant and asked her what happened. She made little eye contact and ignored us and then her staff told us that they misplaced the hot sauce and found it again. We asked the owner again and she just said, “hot sauce found” as if none of the yelling in front of the parking lot had happened. No apology.

I was a small child, in a small town where the fanciest restaurant was a Ponderosa Steakhouse. One night, my parents decided that a fine meal was in order, so we made our way there.

My father was a quiet, unassuming man. I can count on one hand the times I saw him get angry. Dinner at the Ponderosa was one of those times, and it was the only time I ever heard him swear in public.

My dad and I went to the buffet, filled our plates (and one for mom), and returned to the table. I slid my fork into the mashed potatoes. I brought the fork to my mouth. I realized the pepper flakes were moving.

I dropped my fork. I'd never heard my dad lay down an f-bomb before, much less one fueled by so much rage, and it legit scared me. I began to cry. My father's gaze was fixed on his green beans, which were also moving.

A waiter came over, with a manager in tow. They began very sternly reprimanding my father for using such language in a family restaurant.

"There are ants in this food," my father interrupted him. "About a thousand ants." By this point, everyone else in the restaurant had stopped eating and were inspecting their food.

One guy got up and went to the buffet with a little pocket flashlight. He clicked it on, took a look at the food, clicked it back off, and began dry heaving.

The Ponderosa closed its doors forever later that week.

| souldeux

A friend and I were sent to Buenos Aires for business. We arrived 2 days early to have some time to walk around the city and enjoy ourselves. After a red eye flight and a really long customs and immigration process we finally arrived at our hotel, changed out of our travel clothes and hit the street for lunch.

We made it to this one cafe where not one of the 3 employees even glanced at us after they saw us walk in. Hungry and annoyed, we left and walked across the street to another cafe. We sat down and a nice old man brought us water and took our order. Everyone was staring at us but we didn’t care, we were hungry.

An unusual amount of ladies began to walk in and out. Each sitting at their own table, dressed up with makeup and heels, sipping on some sparkling water. There were no other patrons aside from them.

Our waiter brought our sandwiches and damn they were good but something felt really odd about this cafe. It hits us at the same time - this was definitely a brothel.

As we paid our tab some tourists (men) walk in and stare straight at us like lobsters in a tank. We made it to the door pretty quickly after that.

| ShesYourQueenToBe

Went to a restaurant, a bit more than an hour before closing for a quick bite to eat.

Us: "are you still taking orders for dinner?"

Waiter: "yes!"

We sat down.

Almost instantly they packed up ALL the other tables. They put the chairs on top of the tables, and started vacuuming. It was surreal! We were sitting in a maze of tables and chairs.

We persisted, and ordered quick and easy meals. The food took nearly an hour to come out. The meals were all wrong, cold and horrible. Worse still, our vegetarian friends ordered vegetarian panini. They came out loaded with pink stuff. We finally managed to call the waiter over.

Us: "Are you sure this is vegetarian?"

Waiter: [sigh] "I'll check.." ...

[minutes pass]

Waiter: "yes, it's vegetarian"

Friend shrugs, takes one bite.. Sandwich is filled with some prosciutto/ham type meat!

The kicker happens when we complain.

Us: "Excuse me, we ordered vegetarian panini.. This is full of meat!"

Waiter: "Oh. The kitchen must have stuffed it up because I definitely wrote down vegetarian.." [Shrugs, walks away and doesn't come back]

We wait because after walking off like that, surely our waiter is going to check on something or fix the problem!

Nope, he’d left for the night.

| OutbreakMonkey

There's a sushi restaurant at a certain major train station in Japan which I've been to at least 50 times. Two of those times I've seen a cockroach running across the counter. That's not good, but not as shocking as it might sound, as the front door opens right onto the street. Anyone who's lived in Japan knows, even the most meticulously clean environment can get a cockroach wandering in from time to time.

On the occasion in question, I spotted the little guy running towards me, about a meter away. Nobody else seemed to see him so I discreetly grabbed an empty tea cup and dropped it over him like a cage. I'm not the type of person to make a scene; I finished my sushi and asked for the bill.

The waitress brought it to me while carrying a tray of miso soups. I whispered to her, "watch out, there's a small cockroach under that tea cup" and indicated the one I was talking about. She apologized profusely and I started to leave.

What she did next is a bit hard to understand. She didn't serve the miso soups that were on their way somewhere. She didn't clear my plates. She didn't call anyone for help. She went straight to the cup.

She clearly understood my Japanese because she stood way back from it and tapped it a couple of times while wincing. Then she picked up the cup. The bug happily scampered out.

She absolutely lost it. Miso soup went everywhere as she pointed at the bug while screaming/crying. Everyone in the restaurant stood up to look at whatever she was pointing at. Then she looked back at me. Everyone in the restaurant looked at me.

| Anonymous

I was at a Texas RoadHouse, we sat down, didn't even see a server for about fifteen minutes. When we finally saw one, she walked over, looked at us, and said "I'll get your drinks in a minute", as if she had already asked us.

Then she came back with 2 margaritas. When we told her we hadn't even ordered anything yet, she rolled her eyes, said we were ridiculous, and walked away.

We asked for a Manager, who was an 18 year old. She walked over and told us not to harass their servers, so we walked out while the manager yelled at us for not paying for the margaritas we never ordered.

My girlfriend wrote a 3 page letter in great detail about the entire experience and sent it to their corporate offices. The next day she had a voice mail from the franchisee owner of that restaurant, stating she shouldn't be contacting corporate with service issues at their restaurant. When she finally got him on the phone after 2 weeks of attempting, he told her she shouldn't be saying things that didn't happen, and offered her a $5 coupon for our next meal.

| Dangle76

This wasn't the restaurant's fault, but it was the worst dining experience my husband and I have ever had. We decided to go to a very nice steak house on a whim. A valet parked our car and we went in. We placed our order. The appetizers came out and they were great.

We saw the manager and the seating host going up to every table, but they looked very concerned; not the typical, "How's your meal?"

The manager got to our table and he asked if we valet parked the car and we said yes. He then asked if it was a red Nissan. We said it was. He then asked us to follow him out front. We got outside and there was a cop car.

I was thinking someone hit my car or something. NOPE! Two kids hopped in my car and took off.

Right from the valet. I was in total shock as this had never happened to me before and it was a broken-down 2004 Nissan!

The manager and head valet were falling over themselves apologizing. We got a free meal and they offered to pay for a cab. My husband went inside to fill out some paperwork and I sat outside in shock.

The cop pulled back up and said, "We got 'em!" We got to ride in the back of a cop car to pick up my Nissan in the middle of the 'hood’. We felt like we were in the movie Date Night for a while.

At least we got a free meal and a good story out of it.

| totesmcgotes

I took my husband (then boyfriend) out to dinner one night, my treat. When we sat down, the waitress was overly friendly with him, touching his shoulder, asking him what he wanted to order before me, and giggling at everything he said.

In the beginning of the evening I gave her the benefit of the doubt. I was a server at the time at a different establishment and had seen my coworkers flirt with customers. I figured she probably thought he was paying and assumed she'd get a big tip if she paid more attention to him.

The experience was awful for me but fantastic for my husband. His food came exactly as he ordered it, his glass was always full, and anything he needed, she immediately went to retrieve from the kitchen.

All the while I sat there with an order that was made wrong, my glass empty, and my request of ranch dressing forgotten. I asked her every time she came to our table for whatever I needed, only for her to neglect fixing or bringing anything. Not only that, but who flirts with someone who is clearly on a date?

I made sure that I kept eye contact with her as I handed her the bill and the exact amount in cash. Her face fell when she realized she had been flirting with the wrong person throughout our meal.

| Chicken_Pen

We got scammed at a fake restaurant in Bologna. I can't believe we fell for it.

The place was all bohemian and rustic, so of course you’d think it's a local place right? Plus it was off the beaten track. Usually these traps are right in a major tourist area.

Since it was right outside our bed and breakfast, I made a reservation. I should have known something was up when he wanted a deposit. If this happens to you in Italy, run, don't walk towards the door.

The scam is that the owner's afraid that you'll hear the truth about the restaurant when you tell someone you are going there, and then you won't come for dinner.

Second warning sign: no prices anywhere. You are going to get hit with the "idiot tax." And we did.

We were served frozen entrees and old shellfish. I had the scariest spaghetti alle vongole ever — I swear the garlic was piled on to hide the stench of rotting clams.

My husband had an obviously frozen vegetable lasagna. The veggies for everything, including the antipasto, must have been weeks old.

The waiters were sweet as pie, because they know it's harder to complain when you're given a free drink here, a little extra dessert there. They also know that you are on vacation and don't want to cause a scene in a country where you don't know the rules.

Oh yeah, they also "don't speak English." Then you get the bill. It's going to be double or triple any other place. Maybe quadruple. And there is nothing you can do. You just pay the idiot tax and write a scathing review on TripAdvisor hoping that helps someone else.

| leipa

This didn’t happen to me directly, but my dad. I was about 4 years old at this time, eating out with my sister and folks at Captain D’s. The restaurant has a kids policy: when you finish everything on your plate, kids under 8 or 9 get a free lollipop.

My father had ordered the 3-piece fish dinner. He was almost done with his meal and had just gotten to the last bit of his piece of fish when he noticed something 'charred' in his fish. He picked at it and picked at it, then eventually just tore it open and right there as plain as day was a cockroach inside his fish filet.

He got up, threw it away, told the manager and just walked out.

On the car ride home I piped up and said as I was holding my lolli pop up, "If you manned up and finished, you'd have a lolli pop too!"

| RussianLust

We were in a restaurant we've gone to sporadically over the years. It's usually reasonably good. We sat and our drink orders were taken. I mentioned to the waitress that there was no silverware on the table, and she said, "Oh, no problem, I'll be right back."

She came back ten minutes later to take our dinner order. We ordered, and I again mentioned the lack of silverware. "Oh, right, hang on". We didn't see her again for thirty minutes. Our drinks were empty, there was no silverware, nothing. We couldn't even find her in the restaurant.

Finally she showed up with our meals, both pasta dishes. She set them down, and I again mentioned that we had no silverware, and couldn’t eat our dinner. "Oh, I'm so sorry, hang on". She disappeared again.

There's something horrible about being very hungry and staring at your meal while being unable to eat it. Stomach's rumbling, you're salivating, you're ready to dig in... but you can't.

After staring at our dinner for at least five minutes, I got up, went to the setup table and grabbed two full sets of silverware and napkins, and returned to the table. We ate, and the waitress continued to be MIA. Twenty minutes after we finished our meals, there was still no waitress.

I got up and asked to see the manager. I told her what happened and she accused me of trying to steal the silverware. Blew my mind.

| t-bass

This didn’t happen to me directly, but my dad. I was about four years old at this time, eating out with my sister and folks at Captain D’s. The restaurant has a kids policy: when you finish everything on your plate, kids under eight or nine get a free lollipop.

My father had ordered the three-piece fish dinner. He was almost done with his meal and had just gotten to the last bit of his piece of fish when he noticed something 'charred' in his fish. He picked at it and picked at it, then eventually just tore it open and right there as plain as day was a cockroach inside his fish filet.

He got up, threw it away, told the manager and just walked out.

On the car ride home I piped up and said as I was holding my lolli pop up, "If you manned up and finished, you'd have a lollipop too!"

| RussianLust

I was 11 or 12 eating lunch at the Egg Platter with my grandpa. Our waitress was really old but seemed friendly and was quick about getting us refills and putting in our order.

I ordered a double decker club sandwich and we had our food within 15 minutes of walking in. So far, so good. Until she brought my sandwich out, at least.

I could see her carrying it over from across the room and my chubby little eyes lit up. When she got to our table though, she did the unthinkable. She explained to me that this was a very large sandwich and that I needed to grip it firmly so that it didn't fall apart.

She then demonstrated by picking up my sandwich with her bare hands and taking a bite, then putting it back on my plate. We ended up eating at the IHOP a few blocks away.

| cjk813

After a concert, my friends and I went to Steak and Shake. Now it's like 2:30 a.m. and there are a total of like three places open late at night in this town.

Well, lets just say a lot of other people at the concert had the same idea. So, there we are at an absolutely standing-room-only Steak and Shake. Well, on shift that night there was only one waitress and a cook.

So, we were not expecting fast service at all, which was fine, whatever, we were still having a good time. The waitress was just sitting on her cell phone and we had no idea why instead of serving the customers.

Well, the waitress all of a sudden runs out the door, jumps in a car and leaves. Turns out that she had just told the cook she quit. So there he was the only one with about 100 people in the restaurant cooking and serving all of the food. Gave that man a damn good tip for a 10 dollar meal. Also some other people stepped up and helped refill drinks and stuff. May have been a little drunk and feeling helpful. Really it was just her that was terrible.

| sneakyimp

Friends were visiting me in Europe, and I wanted to make a good impression, so I took them to a beautiful lakefront grill. I was the only one who spoke the language (French), so I made an effort to be jovial and witty with the waitress in order to show off as much as possible. From the getgo the waitress was super combative ... There was no way she was going to be OK with our presence. We ordered simply — I translated ... And she refused to understand. And I'm talking "I'll have the number two" level French. There's no way she didn't understand — she was just making trouble.

My friends didn’t understand and so weren’t getting why the waitress was upset. Two to three minutes of the waitress wailing on about how we aren't making sense and I finally growl, “It's not that difficult!' and I smacked the table.

Unfortunately, the table was a light metal and the mighty clang that rang out was not in any way representative of the force I put into it. But that's exactly what the waitress wanted. She cried, "I won't put up with this," and ran off to her manager and I could see her waving her arms and screaming about us.

I tell my friends, red-faced, that we may have to go elsewhere. I then calmly get up and approach the manager and waitress and say (in French) that I'm sorry, but I've never been treated so badly by a waitress, who clearly just wants to fight, and that we'll be going.

The manager looks at me and says, "You speak English?" Already nerves rattled, I respond, "I can speak French."

He says, "But you speak English."

I cannot tell what he's getting at, but I'm thinking it's leading to a French-anglophone insult. He says (now in English): "I'm going to speak to you in English." The waitress is still standing next to us. I'm really ready for it now.

"She's crazy," the manager says. "I'm not joking. Like really crazy." The waitress doesn't blink and I realize he switched to English because she doesn't understand a word! "But I can't fire her because she's family — so please let me serve you personally and I'll make sure everything goes better."

Immensely relieved, I sit back down and relate the story to my friends, while out of the corner of my eye I can see the manager yelling at the waitress.

The meal goes amazingly — the manager comes by every few minutes and apologizes superfluously (too much even). He ends by saying, "She's really a ... How do you say in English? Jerk? Jerk!? Can you call a woman this?"

I didn't impress my friends, but faith in often dodgy European restaurant service was somewhat restored.

| JulyJohnson

Background: This was two years ago when my best friend got back from Iraq (We're about 19-20 at the time). Best bud gets back from overseas and to celebrate we decided to go out to a local restaurant that just opened. We were broke and heard this place was affordable so we gave it a shot.

I arrived early, ordered my own drink and his. He shows up right as the waitress comes back with our drink order. As he sits down, she spills the entire tray on him. Being good natured, he laughs, gets up, goes to his car and changes into some of his army gear that he had in his bags.

He returns, sits down, and the waitress comes back and spills the drinks on him AGAIN. This time, frustrated because he has nothing to change into, he goes and tries to dry off in the bathroom.

He comes back a second time, sits down, we order our food, and an hour goes by before we get fed up. I call the manager over and ask where our food could possibly be, and where our server is. Turns out the waitress forgot to put our food order in and left work unannounced.

To top it all off? Even after the horrid service, the manager wouldn't comp us anything and made us pay for our drinks. -2/10 would never consider again in my life.

| Sharkhug

When I was a teenager, I used to hang out at a café with a heated patio that seated probably 30-50 people.

I went in one day and asked if I could order food inside and bring it out (the patio wasn't always full service, so I always checked before sitting down). No, they said, go outside, seat yourself, and order from someone there. I sat down and tried to flag down a server; nothing after ten minutes. I went back inside and tried to order, explaining the situation. No, they said, go outside and sit back down, it's just busy, someone will serve you in a moment.

I sat down and waited some more. Servers walked past me with abandon, with relish, with mustard and ketchup. A few of them told me someone else would look after me. Finally, because I just wanted a place to chill and read my book anyway, I gave up and started reading. Forty-five minutes later, one of the other patrons who had managed to get service asked for a manager, and pointed out how long I had been sitting there and the little sign I'd propped up on my table that said "I AM WAITING TO BE SERVED."

Dinner was on the house, eventually.

| SpellChick

Went to an Asian "fusion" restaurant with my family where they offered yummy delectable dishes such as beef teriyaki with mozzarella sticks, and other culinary abominations such as tonkatsu with french fries. They really "fusioned" it up.

After we finish eating, I head to the bathroom. One of the chefs is in there already peeing, wearing his apron and hat. While I'm peeing, he zips up and walks straight out. My mom sees that I'm upset and I tell her.

She waves the manager over and I tell him that I saw a chef use the bathroom and not wash his hands. Then he just stares at me, grinning with his goofy teeth, not saying anything. It was weird.

We got up and left. We never went back.

Anonymous

Okay, the worst family I served, ever: Mum, dad, oldest sister (around twenty) and her boyfriend, and youngest sister, (about eight). I could tell from the first second they stood at the front door that they were going to be awful.

I sat them down, gave them their menus, and the boyfriend said first 'get me some bread'. I replied meekly that actually, I was just about to.

As I headed over to the waiter's station for water, the mother chased me around the restaurant, slapped a hand on my shoulder, and spun me around. 'What on the menu can we have very quickly? Straight away? My youngest is starving!!'. I was stunned, but I told her that I'd put an order for the instantly assembled nibbles through, and it'd be a couple of minutes. She sprinted back to the table.

The mother then grabbed the first glass of water as soon as it was poured and slammed it down in front of the youngest sister, who downed it, held the glass out to me and panted 'another'. The mother spits 'come on!' and this process repeated until I had to get another bottle of water.

The youngest sister then clicked her fingers at me and said 'clean it now', pointing at a mess she'd made. And then it happened - the last, biggest dish hadn't come yet. The older sister put down her rhinestone-encrusted phone and burst into tears spontaneously. Wailing. Drawing a great deal of attention.

I rushed to re-lay the table, but I was barged out of the way as the mother threw herself out of her chair. She ran round to the oldest daughter, cradled her head and stroked her hair, crooning, 'there, there. Don't worry. The food will be here soon.'

| eleanorlavish

One of my funniest nights as a waiter was having one of those tables where everything just went wrong. I worked at Friendly's and we were severely understaffed and it was dinner rush.

We had no host or bus boy so we were required to clean the tables and seat the tables. This table came in and waited probably like 5 mins before someone came to seat them. Then they were put in my section at the not cleanest table. So I cleaned that up.

I was trying to get their stuff out quickly but other people kept asking me for one more napkin or a ranch or another straw. The cooks were super slow too. I kept trying to tell the table that I was trying to get their food asap. Well, I got their food about thirty-five minutes after they ordered. They weren't happy, and this is glorified fast food.

Then I just didn't have time to get back to them in time. This table was destined for failure and I just kind of felt that my tip had already walked out the door so I wasn't overly concerned. I brought their bill. When I came back to see how much they had left me I saw that they had written QUIT NOW in the 'tip' box. I don't know if I've ever laughed so hard in my life.

| Anonymous

When I was in college, I served a party of eight on a busy Sunday. Each of them ordered the most expensive item on the menu and two drinks. The check was going to be huge.

The party took a very, very long time to finish their meal. My shift was nearing the end and they'd been there a good 3 hours, but I didn't want to endanger my tip.

I casually walked over and asked if anyone would like anything else. Everyone declined. I then asked the head of the group if I could wrap his remaining food for him. He gave me the most evil glare. “Missy, are you trying to rush me? You just march on back to the kitchen like a good girl. You come back here again before we're ready to go and it'll affect your tip."

Twenty minutes until my shift was meant to end and I couldn’t go back over there until they were ready to leave... which I was supposed to know how, exactly? After fifteen minutes I decided to walk over with a water pitcher.

When I got there, the guest raged at me that he'd been waiting twenty minutes for the check. Where had I been? Didn’t I know how to do my job?

I swallowed my anger and brought their bill which came to well over $200. I figured I'd be getting at least a $40 tip. I gave them another ten minutes before going over to check out my tip and cash out for the evening.

He tipped me 81 cents in pocket change.

| popejiiii

I worked at a Beef O' Brady's while going to college. We served a chicken sandwich, which is really just a fancy McChicken.

This lady and her family ordered and she requested extra mayo — no big deal.

Since it's slow the order came out fairly quickly and before I could put the rest of the baskets down she was already complaining about not getting extra mayo. There was already a side container of mayo on her basket, plus the mayo on her sandwich, but she wanted more.

I apologized and grabbed another two plastic cups of mayo. Before I could even set the cups down she responded with, "Are you deaf?! I WANTED MORE MAYO."

I was a little taken back and frankly a bit annoyed since she now had three 2oz cups of mayo, including what's on her sandwich.

She had me call my manager over and berated me.

My manager then had me grab one of the soup bowls and fill it with mayo. This was easily a cup of pure mayonnaise, plus what is already on the table. I dropped it off at her table and asked if there was anything else I could get them. Her response was, "Now you're just being a jerk."

She wolfed down her sandwich and every drop of mayonnaise. I am not exaggerating when I say she consumed over a cup of mayonnaise for a chicken sandwich.

They quickly paid and bolted before I could come back around the corner. They left me a $0.27 tip.

The upside is a regular couple of mine saw what was going on and rightly assumed they would stiff me, so they made up for them. Greatest couple I ever served, but that's a different story for a different time.

| kidtatious

I met the male equivalent of the mayo lady.

During the lunch rush, this guy came in and ordered a turkey sandwich with "extra extra mayo."

I loaded him up with mayo, but this guy kept sending it back — more, more, more.

By the end of it there was so much mayonnaise on this sandwich that I couldn't cut it in half without the bread just slipping and squirting all over the place.

I wrapped the sandwich and rang it up.

He paid, then unwrapped the sandwich, looked inside, and just LOBBED the thing at me.

“You moron! I said extra mayo!”

I dodged it (barely), and he stormed out in a huff. The manager rushed back to see what happened.

My coworker was able to back up my story, so she grabbed the sandwich off the ground, rushed out to the parking lot, and open-face slammed the unholy thing right onto the hood of his car.

Justice.

| dal_segno

A family walked in, two twenty-something daughters and their parents. I greeted them and sat them at a booth near the front of the restaurant. After handing them their menus and filling up their waters, they asked me to move to the other side of the restaurant.

Without taking any menus or glasses they walked over to the tables and sat down. I then tried to maneuver around them to get the tables together, while they made no effort to move. I made two trips to collect their menus and water.

The father asked me about wine so I asked him what type he prefered. "Red." he replied. 'Okay, sir, this whole side of the menu here is red wines, which would you like?' "Red." "I understand, but can you tell me what you would like.' "Something dry". I asked the manager to recommend a wine, which the guest rejected.

The eldest daughter asked for a half glass of wine, which I explained we didn’t offer, so I gave her a full glass. She looked at it and asked me if it was a half glass. No, it's not. She demanded that I take it back and she not be charged.

They continued to ask me pointless questions, order and then cancel orders and order again. The eldest daughter asked for something with chicken. I told her that we offered chicken with most dishes, and asked her to be more specific. She just said "nothing too dry." I had to repeat myself at least 3 times telling her chicken was available with any dish.

| Anonymous

One night, the head waitress served a table of 4. Throughout the meal they were being rude, dismissive and demanding. Come the end of the night they were not at all happy, asked to see the owner, and left shortly afterwards having paid less than half their bill, which would have been around £150.

Both the owner and the waitress were spitting mad, maintaining that the food was fine and the table was being intentionally difficult.

Just about a year later I was serving a table of 4. They were being very rude and very demanding. Finishing perhaps half of their starters, most of them had complaints for me to send back to the kitchen. The chef tasted all of it, and declared it fine.

Then the head waitress checked out the table and clocks them as the same four people she served the previous year. I served the mains and again they polished off half their plates and rattled off a list of complaints about the standard of the food. They ordered desserts, and complained again.

Come bill-paying time I know what was happening and get the owner to speak to the table himself. They chewed him out for the quality of food and the poor service. He listened and pointed out that he was surprised they returned, seeing as they were so unhappy last time.

They argued back and forth for a little bit, and ultimately settled on a half price meal. The manager took a debit card, smiled politely, took it to the bar, charged the full whack plus a small tip to the card, handed it back and told them to get out.

| georgekeele

One Sunday after church, a van full of "church mothers" came through the Drive Thru of the fast food restaurant I worked at and placed their order.

Everything was sent out correctly, as we double checked their order with them before handing it out. Five minutes later the van pulled up and the driver got out and came into the lobby. Her white "church dress" has a large red stain from her strawberry soda down the front.

As she walked through the door she started screaming at me, calling me everything a good church lady should not be saying. Full out cursing. Apparently a few blocks away she had to slam on her brakes and the soda that she was drinking while driving splashed all over her.

She demanded that the store replace her dress. I declined.

She then demanded that we pay for her dry cleaning. I declined.

Finally after five minutes of cursing and demanding she asked me what I would do if I was in her place with stained clothing. My reply was “I would have no problem because I drink Sprite."

I was a corporate training manager with three franchise owner trainees with me at the time. It was a perfect lesson for them to learn (as new store owners) that the customer is not always right.

| bywaterdog

I worked in a wonderful seafood restaurant on California's central coast. It was a really touristy spot, but made amazing money during the busy season. It was tough because with tourists, it was always hit or miss. You could usually spot the people from the valley who were coming for the beach, and unfortunately, that meant a bad attitude and an even worse tip.

Usually, the average bill would be around $150. So you could easily make around $80 an hour with a 4 table section. Sometimes it was less, but most people ordered the house specialty. It was called the "bucket." It consisted of 3 choices of seafood, different crabs, shrimp or slipper lobsters. And corn, cajun sausage and red potatoes. It's $100, and good for 2 people to share.

It's a lot of work as a server because you have to prep butter warmers, sauces, and mini buckets of tools to get the crab out. Then you come out and dump the bucket directly on the customers table. It's a mess, and a lot of cleanup, but a really fun experience.

Anyway, we had a party of twenty-seven one night. So another server and I were forced to merge sections and tables to make room. It was a small restaurant. Three hours and twelve buckets later, we were left with mess everywhere. They got their $1400 bill. They were complete valley trash, drunk, idiotic and very demanding.

They left us a tip of $7.06. To split.

| Ashnico

I had a group of gentlemen come in and they ordered quite a large amount of food. Within 5 minutes they asked me why their food hadn't come yet. Well, we aren't fast food and it takes a while for things to cook.

They had taken a great liking to me and decided to give me a name (without bothering to ask me what my real name was.) Throughout the entire meal, they kept yelling my temporary name they gave me.

They proceeded to ask me for a discount the entire time, repeatedly, and each time my answer was no.

I really dislike people touching me, I just like my personal space. Anyways, we were super busy and these gentlemen did not stop talking. I would back away slowly, wrap up the conversation and tell them that I had to get back to work. They wanted to keep talking despite that so one of them grabbed my wrist and continued talking. I tugged my arm a few times and said I needed to go check up on their food. Still they continued talking.

Then, when I was taking the order from the table beside them they started tugging on the back of my apron while yelling the name they thought up for me.

At the end of their meal, they had quite a few left overs so I asked if they would like me to pack up the food so they could take it home. One of them then looked up and said that he wanted to put me in a bag and take me home. He proceeded to ask why I was not on the menu. Awkward laughs were had.

At the very end, despite me telling them that they could not have a discount they threw a fit when their bill came. They demanded a discount because they were regulars (never seen them, neither had my manager.)

| Anonymous

We have this regular customer, Gary. He is in his 70s, a retired marine, and has a lot of expectations. He eats with us once every few weeks.

When you come up to Gary’s table you are expected to light the candle no matter how bright or sunny it may be. Also, you'd better bring him extra napkins. He orders an appetizer and an entre.

You must understand though, that he'll take thirty minutes to eat his appetizer, so you can’t put his dinner order in too soon. However, he expects you to have his dinner on the table the minute he's done with his appetizer, so you need to know exactly how long it will take him to finish and how long it takes the dinner to cook.

Then you watch him eating slowly, I've seen it take as long as an hour to finish a dinner. You have to be there at the exact minute he finishes to get his desert and coffee order. The longest yet I've seen him take to eat was 2.5 hours sitting at a prime two top.

He also talks to other guests. He isn't afraid to say anything. He asked a bald man where he got "that haircut" from. He one day started talking to a Korean family about the war. Those poor people just wanted to eat.

We consider him to be a sort of initiation for new servers.

| buzzboy7

I was working as a server at a well known chain that serves Sunday brunch.

I was working out on the patio and a couple came in. Before I even got to the table, she told me that I needed to go back inside and get the kitchen manager because she has allergies.

Her husband ordered normally and she decided to order the steak and eggs. But she wanted egg whites. It can’t be the egg whites from the container though, she says — they have to be fresh egg whites because she is allergic to preservatives.

She was also allergic to salt, pepper, shellfish, egg yolks, gluten, peanuts and a whole bunch more. She expected our kitchen manager to clean an area of the kitchen to cook her brunch.

She ordered toast with her breakfast (despite her supposed gluten allergy) and said that once I brought it out, she’d know whether or not she could eat it.

She ate it all, and then accused me of trying to kill her. My manager had to come out and comp the whole meal. Then the lady had the audacity to tell me, "It's okay, I guess I just have to go home and take some Benadryl because you brought me out that bread."

| amazonian414

I used to work at Wendy's. One day I was at the front counter during the lunch rush and this little girl (maybe 8) came in. She came straight to the counter to tell me her family just went through the drive through and they didn't get an order of large fries.

I apologized to her then turned around to talk to the drive through workers. They told me that we had ran out of fries for the moment and that more were being cooked. I relayed this information to the little girl and she thanked me and stood off to the side.

I continued to take orders and after a minute she disappeared outside. She returned with her mother who interrupted the gentleman currently giving his order to yell at me. She accused me of calling her daughter a liar and she "didn't raise no liar".

I tried to explain the situation, but I couldn't get a word in edgewise. I ended up yelling over her voice to tell her that the fries would be done momentarily. Just at that moment a bag containing a large fry was handed to her and she stormed out. I was so worked up that the manager told me to take my break and cool off.

| Gonzrath

At a restaurant I used to work at, the kitchen would try and close at 10 pm. We kept on two servers and a bartender until the last customer left the restaurant. On this night, it was 9:45 pm and I was one of the last two servers working.

A couple came in and sat in my section. No worries. I only had two other tables and this wasn't unusual. They each ordered a glass of wine and I let them know that the kitchen was closing shortly. I got the response, "The kitchen will close when I get my damn food." I knew from that statement this couple was going to be trouble.

I brought them their glasses of wine and immediately, the wife declared that it tasted like crap and ordered another kind of white wine.

I brought the wife her second glass of wine and asked for their food order. They ordered an appetizer. I let them know, once again, that the kitchen was closing, explaining that it's better if I can get their full order now so the cook can do what he needs to. They refused to give me their order until their appetizer came.

I went into the kitchen and let the cook know. He wasn't happy, but agreed to stay until the meal was cooked.

One they finally ordered and received their food, they declared that it was disgusting and the worst thing they had ever eaten and immediately asked for the bill. My manager spoke to them for a while.

She came back in and agreed, they were awful. She made adjustments to the bill to appease them and it came to $150. They didn't tip.

| BeachBumHarmony

I used to work at a burger place that was open relatively late. One Sunday night I was working my first closing shift. At thirty minutes to close it was just me and another waitress working. Suddenly we were hit with a huge rush.

As I was scrambling around, my manager sat a table of three old women accompanied by a middle aged son. The older women all ordered hot water with lemon and the son ordered a beer. Okay, easy enough, I brought it to them and asked if they were ready to order.

They said no, and asked me to come back in twenty minutes. When I returned they ordered their food and more hot water. I noticed that none of them had touched their hot water, but they wanted more because it had gone lukewarm.

The rush hadn't let up. I had just placed their order and replaced their drinks, and was heading to another table with my hands full of plates when I was suddenly yanked backwards, spilling fries everywhere. The son had grabbed me to tell me his mother's water was not hot enough and I needed to fix it now.

When I exchanged the water I saw that they still had not taken a drink. And their cups were still noticeably hot. When I returned with their food and another beer for the son, the ladies asked for more hot water. They had still not touched their drinks.

As I poured it I got my arm yanked back and spilled beer everywhere on myself and the counter. It was the son again, wanting to know what my problem was.

They made me re-heat their untouched water another 4 times. They also didn't tip.

| absinthenoire

Let me paint the picture that I have burned in my memory of these horrible customers. They were friends with my equally horrible boss, and they always sat right near him in the restaurant. I tried to be a sweet waitress, but they refused to give me any kind of human emotion in return.

On one occasion they ordered 3 very expensive steak and egg plates. Knowing that there were similar things on the menu that cost far less, I double checked, NO, triple checked to make sure their order was correct. When I brought out the food they said it wasn't. So I had to explain to my boss why I wasted $40 of his food, which likely would be coming out of my tips for the day.

I finally finished dealing with these obnoxious men and was overjoyed to get to hand them their check. For their entire meal I had presented a courteous waitress poker face– not quite a smile, but in no way was I scowling or angry looking.

As I lay their check down, one of them looked me in the eyes and said "Hey. How about you give me a pretty smile before I pay this.” I was a little taken back by that request. I looked back at him and stammered "What?"

He repeated in a far creepier voice "I want to see you smile. Or I'm not paying this." I turned to look at my boss, who gave me a 'you better do it' kind of look.

These men proceeded to make me lean in and smile like I was at the dentist or something. And then they laughed as I walked away.

| willworkforcats

I used to work at a pizza place right next to the Metrodome in Minneapolis. The owner had a habit of chronically understaffing the place, which made it really hard to work on days there were events.

This one particular Sunday, there happened to be a massive blizzard. There also happened to be a Vikings vs. Bears game. This alone made for a perfect storm of terrible working conditions. I kept having to go outside, and I was soaking wet. There were at least fifty people in the store.

A woman approached the counter and started complaining that all of her food was inedible. I was shocked that she'd be complaining at all with the circumstances around her, but it's possible we made a mistake since we were working in chaos.

I asked her what was wrong. She said her food just tasted like garbage and she couldn't eat it. "What can I do for you to make you feel better?" She asked for a salad. I'm usually not allowed to give out food, but I got this woman a salad so I could service our other customers.

2 minutes later her husband came up. "I just want you to know that this is the grossest food we have ever eaten. We're from Chicago, blah blah blah." He kept going on about how he's from Chicago.

There was a line of people behind him out the door. I was dripping wet, freezing, and I’d been yelled at all day. I snapped and yelled "then go back to Chicago asshole!"

My manager looked at me (I never did stuff like that. Ever.) told me to go into the office and wait. Five minutes later she handed me receipts for my next order, gave me a hug, and said it never happened.

| EatsHerVeggies

In high school I worked at a regional franchise and the guy who trained me on drive-thru was the owner of that store.

While he was taking someone's order he missed an item, so when they came back through he offered the woman the item he missed for free. That wasn’t good enough. She wanted the whole meal refunded.

He refused and she demanded to see the manager. His reply was to say, "Sure! Let me get him for you." He turned around in a full circle before saying, "Hi! I'm the manager."

She flipped and demanded to see the store manager so he repeated his little circle-turn routine and she went nuts, demanding to speak to someone above him.

He replied, "Well the owner is here, I can get him." Turned one last circle, leaned out the window and said "Hi, I'm the owner. Get out of my drive-thru."

| Slythis8

I had a customer from a large party who was rude to me and actually accused me of being racist against her. The incident happened when I was gathering their dinner plates to clear the table after they had finished eating.

She handed me her plate with the knife precariously perched on it (I’m convinced she did it on purpose to this day) and the knife fell off her plate between us and hit the floor. She went ballistic and said the knife hit her and it stained her dress and she was going to have my job for it.

She demanded to see my manager and told them that she expected me to be punished for it. She told my manager that I was rude and snarky to them all night, didn't attend to them properly, and that I was constantly rolling my eyes and making comments about them under my breath then gossiping and laughing at them in the kitchen. Absolutely none of this happened, of course.

Even if I hate a table I am always professional and courteous and even tend to show tougher tables more attention. She demanded money to pay for her dress to be dry cleaned and actually managed to get $20 from the manager.

I think it was her accusations of racism and saying I was muttering about them under my breath the entire time are what got to me the most. She was one of the only customers I had who flat out lied in an attempt to get me fired for no other reason than she didn't like the look of me.

| eeyore134

I waited tables at a place that had a buffet on Fridays. A lady came in with her twin sons and they all ate at the buffet.

When I brought her the check she flipped out on me because I didn't charge her for two "child buffets." I told her that the cut off age is ten years old. She said her kids were ten exactly.

I pointed out that:

1. her kids were wearing their high school varsity football jerseys and

2. I knew they were seniors in high school because I WENT TO THEIR SCHOOL.

She called me a liar, then she tried to name drop the owner's names, but got them completely wrong. She asked to speak to the manager, so I got the manager from the office, who happened to be the owner's daughter.

She pulled the whole, "I am close family friend of the owners" and botched their names again. The manager just said "Well, you're at the wrong restaurant, because no one by that name owns this place and I am the owner's daughter, and I've never seen you in my life."

The lady just gave a, "Well, I never..." and wrote a check. Which bounced.

| ceediddy82

I was serving at a popular chain restaurant one time, and I had these three customers: a man and two women, all probably in their seventies. I got to their tables to take their drink orders, and the man proceeded to order for both women. Except he only ordered a cup of coffee and a glass of water. Alright, fine.

Things got a bit strange when one of the women asked for a glass of water, and the man got very agitated and said "No. No water for her." At this point I felt concerned.

As I got the drinks, I decided to bring her a drink anyway. Water is free after all.I thought I'd 'accidentally' bring it to the table. But nope. The man got upset and demanded I take back the water. Not only that, but the coffee and the other lemon water he ordered originally, were apparently both for him.

Then, he ordered his meal. One meal. Again, the same woman started a very weak attempt to protest so that she could eat. The man snapped at her to shut up, and told me "for any reason, do not bring her a meal."

I couldn't handle it any more, so I tried passing off the customer to my manager. Except they were busy. So I ended up just watching the abuse and ended up with a 5% tip. | apocdown

My very first job was at a Chick-Fil-A in a mall food court. Working during the Christmas season was hell on earth and we got a constant stream of some of the most irritable, irate, and unreasonable customers ever. There was one incident in particular that stands out though, due to how satisfying the turn out was in the end.

A mother with five out-of-control children came up and ordered a huge amount of food. It was crazy busy with lines of 10 people or more at each of the five registers, all waiting for their food, and this mother, and all five of her children were literally yelling, "Where's my food?" and "Hellooo?" the entire time they were waiting, while other customers stared at them.

Finally, they got their huge order in two very large bags of food, which had been holding everything up to begin with, and they went off to one of the tables in the food court to eat. About 10 minutes later the woman came back, with all five of her children by her side, holding her receipt and yelling that she didn't get the food that she ordered. We asked her what she felt was missing from the order and she said, "All of it! All you gave me was three bags of waffle fries and a package of chicken nuggets that was already chewed!" That's right, she said the nuggets were "already chewed."

She threw a nugget box on the counter at me that had chewed up chicken nuggets spit back into the container in it. We obviously did not give her "already chewed" nuggets.

She started making a gigantic scene, yelling that we ripped her off and demanding the food that we had already given her. She then started saying that she was going to call the cops, at which point some random guy came walking up and tapped her on the shoulder to try and get her attention. She turned and he said, "Miss, you left your bag of food under the table when you left" and handed her a huge bag of food. The very food she was in the middle of accusing us of not giving her.

Her response was to say, "I don't have to take this" while she grabbed another customer's drink that was on the counter and threw it behind the register. She then tried to storm off, with her five children running everywhere and holding her up.

As it turns out, the folks waiting in line just behind her are a police officer who is on lunch with his girlfriend who is a social services worker. The cop, after seeing this, arrests the woman, and the social services worker copies down her info and tells her she will be reporting her for exposing her children to attempted theft.

| Catona

I worked on the night shift as a shift manager at McDonalds. I showed up around 8 p.m. and left at 6 a.m. I come into work that night to see that our credit machine connected to the front POS machine was broken, so no credit or debit in the lobby. About an hour in, a couple and their son come into the lobby ready to order. I inform them that we were not able to accept credit or debit. The father seems a little disturbed by this fact and said that was all he had.

Now, I was taught to help the customer in any way possible. My solution was to let one of the employees take the order on paper then ring it up in the drive-through and pay for it with that machine. All goes as planned, they receive their food and go and sit and eat.

This is the bad part. About 10 minutes pass and the father came up to me and pulled me aside. First thing he says to me is that I "was a piece of crap."

As you could probably see, I was floored. I go out of my way to make sure he could get his food. He proceeds to call me out as a liar for saying the front machine could not be broken because the one in the back was working fine. He even tells me that I made him look like a fool in front of his family for making him look poor (I have no idea about that part). He keeps calling me out and I can't say anything back. I needed this job (living in Michigan, you kinda need the job).

All I can say was that I was sorry for the inconvenience. After they leave, everyone working keeps asking me what happened. I truthfully told them that I had no idea. Now, thinking that that was done, I could get back to work.

Nope. About 10 mins later we receive a phone call. Turns out it's the same guy calling to ream me out again. Yet again, I can't do anything but apologize.

To this day, I still have no idea what raged him so much to curse me out not once, but twice.

| Nicknin10do

I work customer service for the most part because of this. This woman comes in to order, and as I take her order, she asks, "Do you speak English?!"

I reply, in unaccented English, that I do. She exclaims that she can't understand a word that I'm saying and demands to speak to my manager.

I smugly get my boss, informing him of the situation. He laughs and goes to talk to her in his broken English. She gets really frustrated, and I just stand there laughing to myself. Another customer, having witnessed this, hands me $5 for my poise in having dealt with an imbecile like that.

| bossawesome

I used to be a waitress at a restaurant where every lunch has only the chef and myself working. So as well as tending to the bar, doing dishes and running food, I had to answer the phone, take bookings and process dockets.

The amount of impatient customers really dragged me down. I was getting quite upset and my boss would ask why I would finish later and that it was wasting money, but wouldn't put another waitress on. The regulars saved my butt more than once and would grab themselves beer and mark off their tab for me so I wouldn't have to stress about the bar. One of them even had a go at a customer who was mouthing about me in the smoking area. That customer apologized and left a tip. I was oblivious to it until the regular told me.

There were also some non-regulars who would say, "I can see you're busy, just tend to them and I can wait.” They made life so much easier. I miss the regulars there. A small amount of kindness can really make someone's day.

| Errhhhh

I've always hated the Red Hat Ladies. They are a group of ladies that come in wearing red hats. Parties of 15 or more.

They all want their bill split and all pay with 50 or 100 dollar bills. Their total is usually less than $20 per person because they order water and a side salad.

Now, this wouldn't be so bad except they start complaining when their change doesn't come in time. Ladies, I'm not a freaking bank. I don't have $200 in ones and coins sitting in my small apron. Neither does my bartender. And it's not like they're not busy too. If you want to leave earlier, use your debit card.

On top of that, they always leave a $2 tip. So generous, thank you. I hope you drop your vibrant red hat in a pile of dog doo.

| Willifur

I was working at a Quiznos outside a children's hospital at the time. I was having a terrible Crohn's flare and it was early enough in my disease that I still didn't know exactly what the heck was going on. So I'm trying to stay on my feet and do my job when this surly jerk comes in and decides he doesn't like my attitude. Tells me, "My kid's in the hospital, what's your problem?!"

Turns out my problem was that my intestines had scarred shut and I would need surgery within a month to take out six inches. I still have shower conversations with the dude where I give him what-for.

| Tehmlem

I was 16, working front line (cashier). A man walked up and, instead of ordering, he started talking about how his daughter was in medical school. I smile, nod, say something like, "that sounds nice."

He then responds with, "Yes. She did something with her life, unlike you."

| saltwaterblood

I worked at a popular Canadian coffee franchise almost ten years ago.

One day, a drive-thru customer had some sort of altercation with a pair of pedestrians who had been walking through the drive-thru. The way I understand it, the customer had almost hit the pedestrians — a man and his mother, and then had started shouting. This is what I heard over the drive-thru headset: "YOU WANNA FACE FULLA BICEP?! I'LL GIVE YA A FACE FULL OF BICEP!"

I had a teenage coworker who believed in Santa. When a mall Santa came into the store, this coworker started looking out the windows for his sleigh.

I had a customer who requested a bagel "dripping in butter," noting that she would "send it back if there's not enough butter." I buttered until the butter was soaking the paper. She sent it back, quite livid. I put a BURGER PATTY worth of butter on the bagel.

She opened it again, inspected it, was clearly still not satisfied, and drove away angrily.

| Saintv1

I went to hand a drink out the drive-thru window and someone in their car threw a large blue Powerade all over me. My manager said if I went home early due to being soaked, I would be fired.

| Whovianna

While I was working at a chain grocery store, a middle-aged woman was pushing her cart through the parking lot when she lost control of it going downhill, and it slammed into someone's car while they were in it. She attempted to blame me when the person went to confront her.

Luckily the person saw through her blaming it on me, and proceeded to ask her again if the cart full of groceries were hers. When she repeated it wasn't, he shrugged and said, "Guess it's no ones", then proceeded to load all of the groceries from her cart into his car, all while she had to stand there and say nothing.

If that car owner had been in a bad mood, it could've turned real different for me.

| Anonymous

I’ve had a customer come up to me in the middle of the mall (while I was off shift) and tell me about how I forgot his sauce for his burritos.

| fightmesenpai

I managed a breakfast joint for a while, beginning a few months after it originally opened. We have a very large oven where we bake our bagels, and one day, after the bagels had been baked for the day, the baker left the door open to cool.

While I was up front I could hear a deafening, "OH MY GOD" from the back where the oven was. I walk back laughing, expecting to see a proofing rack knocked over or some other silly mistake. Instead, I'm hit with a geyser of jet black water from the sprinkler system above the oven.

Shouting resumed as we tried to cover what we could while waiting for the fire department to arrive. Fire department arrived and spent the next two and a half hours looking for the shut off switch for our sprinkler. Turns out the switch had been inadvertently covered/obstructed during our store's construction.

I got to stay late that day and help clean every ounce of black smelly water from our appliances and slicers. ~3 hours worth of pressurized water swamped the whole kitchen.

| Iamagodamaa

Does Starbucks count? A woman demanded room (space for sugar, cream) in her latte, then burst back in line demanding more room, then berated me for throwing out the ones she returned for damaging the environment (because I didn't resell them, apparently) then demanded less room. Our manager ended up telling her she just had to leave because the line became enormous.

| Yourdailydevil

I worked at McDonald’s part-time while I was in college. One day, I was working the drive-thru, and this guy ordered a lot of drinks. One of them was low on soda syrup, but instead of just telling me about it like a rational person so I could give him a replacement drink, he threw the extra large drink at me. Of course the lid came off and I was soaking wet.

The manager, who was actually pretty good as far as fast food managers go, saw this happen.

He took off running into the parking lot, flagged down the driver before he could leave, and told him to never come back. Then he came back in, found me a dry uniform shirt, and let me have a few minutes on the clock to sit in the break room and calm down.

| Trinkers

I was working the drive-thru and gave the lady her food. Not 15 feet down the road from the window is a trash can and a sign that says, "please do not litter." You can probably guess what happened next. She throws her wrapper right in front of me and as she drives off I say, "Are you kidding me?"

Next thing I know I hear a screech of tires and hear a car door slam. She walks back to the window and starts to curse me out saying, "What did you say?! You throw your trash on the ground too, don't lie to me!" I just point to the sign and say, "No, I throw my trash in the trash can like a normal human being. Have a nice day."

Luckily my manager was pretty chill and didn't care and I just went about the rest of my day.

| Transton107

I used to work in a bakery in a grocery store. I was the cake decorator and the cakes were in containers and in a cooler that customers could just take and go to pay.

One day, two kids, six and eight years old-ish ran over and started throwing the cakes on the ground. Like “happy birthday to the ground” style. They were on their sixth cake before I could reach them and took the cakes away from them.

Their mom came over, looked at them, and just turned around and went to the produce section like nothing happened. No apology, no acknowledgment, no words to the kids about the hundreds of dollars they cost us.

| -SweetesFox-

I worked at Starbucks and a woman ordered her coffee at 140 degrees Fahrenheit in the drive-thru. She walks back in the cafe after pulling out and complains that her coffee was 139 degrees Fahrenheit — she has a thermometer in her car and she demands it be remade. I laughed at her and asked if she was joking and she demanded to see my manager.

My manager remade it but I didn’t get in any trouble. She was ridiculous but Starbucks’ policy is to remake anything if a customer asks for it.

| Blatently_butt

Worked at Braum’s for a bit. Went to hand an elderly lady her ice cream cone. She took it from me, pulled her arm into her car, took a lick, and then dropped the ice cream down her door.

I genuinely felt bad for her and offered to give her another one and clean it up if she would pull around. It’s 100+ degrees Fahrenheit out and I’m in full uniform. I begin wiping the side of her door when she throws a plethora of insults my way. “This is why your generation is so messed up. You saw I had braces on my wrist. You knew I had arthritis. You should never have handed me that cone. You should ask if I want a cup instead. You’ll probably only ever be a fast food worker. It’s people like you that make everyone’s life hard.” She said a few more things.

The heat and moment got the best of me. I threw the dirty napkins in her lap, told her to shut up, reminded her I was doing her a favor (and it wasn’t my fault), advised her to order correctly, and told her to clean up her own mess.

I walked back inside, explained to my manager what I did, and in comes this lady playing the “I’m a good, sweet old lady and would never disrespect someone” card. Manager told her to leave.

| Obscurity88

Not fast food but at a restaurant. I was a waiter for a nice, older couple and they ordered salads as an appetizer before their meal. After a couple minutes, the man calls me over and shows me the tip of a broken drill bit he bit into from his salad. Expecting a lawsuit, my heart skipped a beat and went into adrenaline mode as I quickly got the manager.

The manager came over white-faced and apologized profusely while offering a few gift cards and comping their entire meal. Shockingly, the couple didn’t threaten or get irate. Found out later that my manager had been drilling near the prep line in the kitchen earlier in the day to fix something and saw the drill bit snap but couldn’t find the tip. The couple even tipped me well.

We dodged a bullet that day!

| Vinstur

I was a waitress at a pizza place and an older man and woman flagged me over — they just start yelling at me, going on and on that they found metal in their food. The woman’s showing me and yelling while I am trying to apologize, saying, “We can make you a new pizza, I am sorry, I have no idea where it came from.”

After several minutes of yelling the man gets quiet and he goes, "Oh, I lost a filling." Then they tried to be all nice and laugh it off.

I just wanted to say, “Screw you for treating me like garbage.”

| Semichaels

This one guy enters and he’s like, “Get me a burger. No pickles. No onions. No lettuce. No meat. Only plain BREAD.” And he actually paid for it.

| Jonathan_harel

I worked at a Raising Cane’s Chicken Fingers around graduation season. One day, we had a surprise onslaught of massive catering orders — like 600 chicken fingers, 500 pieces of toast, 250 coleslaws...Multiple orders like this on the same day while also being our busiest day of the week.

We were going nuts, even the owner was there to help. Of course, this was also the day corporate decided to make a surprise visit. The owner got reamed (even though we were consistently scoring as one of the top locations on a regular day), so he reamed the manager, who then reamed us. So we're already stressed out and tired and now we're being shouted at by irate customers, the owner, and our manager.

I'm surprised we didn't all quit that day.

| Judge_bredd2

I had a rough looking guy in a beat-up truck try to use year-old expired coupons. I refused to take them. That was a mistake. He held up the drive-thru and screamed at me, saying stuff like, "Smarten up son, or you're going nowhere in life." Made me feel like garbage until I realized he’s the one who’s screaming those things at a 15-year-old running the drive-thru. He’s the one that did not go anywhere in life.

| Inosilic

Not fast food, but a gas station. My coworker decided to clean the coffee machines. Normally, we have a special cleaner, but she used bleach. Just filled them with bleach, emptied them, and rinsed them out.

If I hadn't noticed the bleach smell from the morning coffee, we might have had somebody drink bleach/bean water.

| Stustutterking

When I worked at Subway, this guy asked for Sriracha sauce on his sandwich.

I put the regular amount on, then he asks for more. I put more on. He asks for more.

Eventually, he’s SCREAMING at me to put more Sriracha on the sandwich, to which I end up emptying out the entire bottle on it. He’s still not satisfied, so I have to get more. One half bottle of Sriracha later, he says it’s enough. Still remember him to this day.

| Magnese

I used to work at Sonic.

On rainy days, especially when it was pouring, people would intentionally park across the lot (the spare spots that weren't covered by their famous awning), and make the car hops walk the food out there to them. We'd be standing there outside their car window with the food on a tray, waiting for them to roll down their window.

They'd take their sweet time getting out their cards or cash while we were getting drenched. All the while, there were plenty of open spots under the awning, closer to the restaurant and out of the rain. By the time they took their food from us, they would demand the meal for free since it was wet.

Mind you, not wet enough to give back the food, just wet enough to demand a full refund while they shoved the offending fries in their mouth. Those people also never tipped.

Also, we had people who would make us go back inside and replace their 44 oz drink four or five times, even when you insisted it was the right drink. "This aint diet." "Sir, I poured this drink myself, I can assure you it's diet.” "I want you to go back in there and do it again, and I better not have to send this back a third time."

| Sydneydavisjrjr

In high school I worked for a certain gigantic movie theater chain. Our location was smack-dab in the middle of Newport Beach, California, where a ton of various one-percenters live. One resident in particular, a famous athlete, would come to see a movie every other week, and he made a point to make sure everyone on staff at the time was aware.

His “guy” would call whomever was the manager on duty at the time, and we would have to drop what we were doing, no matter how important or time-sensitive it was, and go open the theater exit doors (you know the ones, to the left and right of the screen) in order to escort him and his sizable entourage in.

There are a number of things wrong with that kind of special treatment. For starters, they would never send someone to the box office afterwords to pay for the tickets, which really messed with our audits.

What really would get to me though was the obscene amount of noise he and his family/friends would make. The cherry on top? After the movie was said and done, and we'd ushered his group out via the way they came in, the entire auditorium would reek of his cologne. No joke, you could show up the day after he came to see a movie, and at least two or three rows would still smell like him.

Not exactly a horror story, but a great example of people presuming they'll be treated like VIPs no matter where they go. It's condescending .

| Tentails

I worked at a pizza place with my then-girlfriend, and some lady had a walk-in order. She tells me what she wants, I tell her the price, she gives me money. I look down and I don't have a key for the till, but my girlfriend does, so I get her and come back to the customer ranting that I stole her money. We argue for a bit and she starts pulling out her phone to dial 911.

Turns out her money was on the counter under her purse THE WHOLE TIME. She just stopped arguing and paid for the pizza. Didn't even apologize for needlessly accusing me. And of course she didn't tip.

| Foofsies

Was a line cook at a local burger joint. We had a burger advertised as “The Spicy One” that was topped with habaneros and cherry peppers, then a squirt of sauce made from the same, then pepper jack cheese.

Usually we just put a few of each pepper and a little sauce because we still wanted it to taste like food, not death. Some guy came in during a dinner rush and was incessantly whining to the server about how unimpressed he was with the burger last time and was there any way we could make it way hotter?

Stand by, Mr. Special Order Jerkface. I crammed a fistful of peppers and seeds under the cheese and doused that baby in sauce. My eyes were watering at the grill. We watched from the kitchen as he wept while trying to eat his burger, cursing in-between gulps of beer.

Don't throw the gauntlet down if you aren't ready for a challenge, young man.

| Jevole

In college I worked in a pizza place and I remember a particular customer who would order the delivery minimum every day.

It was an order of six chicken wings, twelve ranch dressing cups, and a two liter Dr. Pepper. Every day she ordered this. Every day I delivered this to her. Every day I fought off her swarm of pitbulls to get to her trailer.

| Gentleman_bronco

I used to work at a Subway located next to a modeling agency. One of them came in and ordered a mustard and lettuce wrap. Only mustard and lettuce.

| Dougiebgood

I worked at Dunkin’ Donuts for a little while in my early 20’s. There was a woman who came through our drive-thru every single morning to order a large tea with no more and no less than seven slices of lemon and TWENTY SUGARS. TWENTY. She would routinely send her drink back to be remade saying that she could tell all of the sugar wasn’t in there.

Got to the point where every time she came everyone just refused to make her drink so the manager had to be the one to make her drink everyday.

I'll never forget that psychopath.

| Anonymous